| About Us Below you'll find information on the following: Company Overview: Boxes On The Run is in business to provide the door-to-door delivery of the boxes and packing materials necessary to move, store and protect your valuable personal belongings. Our offices are located at: 201 C Street Hayward, CA 94541 [return to top] Who are we and why do we do what we do? Boxes On The Run is an Internet-based supplier of boxes and packaging materials. Our business was established with the busy consumer in mind. We provide the high-quality, competitively-priced boxes and packing materials that are necessary to ensure the maximum protection of your family's possessions. Our goal is to eliminate the time consuming hassle of trying to find boxes and packing materials by allowing you to order product from the comfort of your home or business, and have it DELIVERED DIRECT TO YOUR DOOR. [return to top] Customer Service: We pride ourselves on customer service and go out of our way to ensure your satisfaction. Our Customer Service Department can be contacted via e-mail at info@boxesontherun.com. For information on a specific order, please contact us at orders@boxesontherun.com. If you have any other questions, you may contact us at Phone: 1-888-656-3959 Fax: 916-714-4568. [return to top] Destinations Served: Boxes On The Run ships FREE OF CHARGE ON ALL ORDERS OF $50.00 OR MORE to all FEDEX Ground Service destinations within the Continental United States. We do not currently ship to Canada, Overseas, APO/FPO addresses or via the US Postal Service to destinations outside the United States. [return to top] Shipping: Boxes On The Run ships primarily via FEDEX Ground and FedEx Ground Home Delivery Service. Click here to see a delivery map of the U.S. for estimated delivery times. [return to top] Order Processing: Orders received before 11:30am Pacific Standard Time will be processed the same day. When your order ships you will receive e-mail confirmation. All orders placed on recognized national holidays and weekends will be processed on the next business day. [return to top] Signature Requirements: To protect the integrity of your shipment, we may require a signature upon delivery. For your convenience, we suggest you make arrangements for delivery to an address where someone will be available to sign for the shipment or designate your business address as the ship-to location. [return to top] Return Policy: Prior to returning material to Boxes On The Run, please contact our Customer Service Center at 888-656-3959 for a return material authorization. Orders returned to Boxes On The Run without prior authorization will be subject to a $25.00 handling charge. Boxes On The Run reserves the right to bill customers for all freight costs on any returned order and a $15.00 handling charge on orders returned with prior authorization. Credit will be issued on returned orders to the charge card on file for the value of all materials returned less the freight and handling charges. [return to top] Security: At Boxes On The Run, the secure transmission of your personal information is our number one priority. We employ state-of-the-art security technology (Secure Socket Layer Encryption Software) to protect your credit card information. All personal information is transmitted over secure web pages. [return to top] Privacy: We transmit all personal information over secure web pages. We will not share information about you with any other entity without your approval. [return to top] |